Shop our Products
Elevate Beauty Supply
At Elevate Beauty Supply, we're dedicated to providing beauty professionals with premium products, reliable shipping, and exceptional customer service. We take great care in preparing and packaging every order so your professional supplies arrive safely and efficiently.
Shipping Policy
Order Processing
Orders are typically processed and shipped within 1–2 business days after payment confirmation, excluding weekends and holidays.
Orders placed on weekends or holidays will begin processing the next business day. Processing times may be extended during holidays, promotional events, or periods of high order volume.
If we are unable to ship your order within the stated timeframe, we will contact you with updated information and the option to accept the delay or cancel for a refund, as applicable.
Shipping Rates & Delivery
Elevate Beauty Supply currently ships throughout the United States.
- Shipping rates are calculated at checkout based on your order, shipping destination, and available delivery options.
- Estimated delivery times vary depending on the shipping carrier and selected service.
- Shipping and processing times are separate. Delivery estimates begin once your package has been accepted by the carrier.
- Any free shipping promotions will be clearly communicated at the time of purchase.
While we work diligently to ensure timely delivery, shipping delays caused by weather, carrier disruptions, or other circumstances beyond our control may occasionally occur.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, when available.
Incorrect Shipping Information
Please carefully review your shipping address before completing your purchase.
Elevate Beauty Supply is not responsible for additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.
If you notice an error in your shipping information, please contact us immediately at team@elevatebeautysupply.com. We will do our best to make corrections before your order ships.
Lost, Stolen, or Delayed Packages
If your package is delayed, lost, or marked as delivered but cannot be located, please contact us so we can assist with investigating the issue.
We may request additional information or assistance with filing a carrier claim.
Each situation will be reviewed individually to determine an appropriate resolution. Your applicable rights regarding undelivered merchandise remain protected.
Temperature-Sensitive Products
Some professional beauty products, including lash lifting solutions, brow lamination products, adhesives, and tints, may be sensitive to extreme temperatures.
We recommend retrieving deliveries promptly and storing products according to manufacturer instructions.
If you believe a product has been compromised during shipping, please contact us before opening or using it.
Return & Refund Policy
Returns
Your satisfaction is important to us. We accept returns of eligible merchandise within 14 days of confirmed delivery.
To qualify for a return, merchandise must meet the following requirements:
- Products must be unused, unopened, and in their original packaging.
- All factory seals and protective packaging must remain intact.
- Products must be in their original, resalable condition.
- Proof of purchase from Elevate Beauty Supply is required.
- Return authorization must be obtained before merchandise is shipped back.
Due to the professional nature of our products and our commitment to safety, sanitation, and product integrity, certain items are not eligible for return.
Non-Returnable Items
The following items are considered final sale, except where required by law or in cases of verified damage, defects, or fulfillment errors:
- Opened or used products
- Products with broken or removed safety seals
- Professional chemical solutions, adhesives, tints, and formulations that cannot be safely verified for resale
- Disposable or single-use products
- Clearance and final-sale merchandise
- Digital products, online courses, and educational materials once accessed
- Products purchased through another retailer or distributor
Damaged, Defective, or Incorrect Orders
We carefully inspect and package every order. However, if something isn't right when your shipment arrives, we're here to help!
Please contact us within 3 business days of delivery at team@elevatebeautysupply.com.
Include the following information:
- Your order number
- A brief description of the issue
- Clear photographs of the affected product and packaging, when applicable
Please retain all original packaging until your claim has been reviewed.
Once your claim is verified, we will arrange an appropriate replacement, refund, or other resolution at no additional cost when applicable.
The 3-business-day reporting window helps us resolve shipping issues promptly and does not limit any rights provided by applicable law or manufacturer warranties.
How to Request a Return
To initiate a return, please email team@elevatebeautysupply.com within 14 days of delivery.
Include your order number, the item(s) you wish to return, and the reason for your request.
If approved, our team will provide return shipping instructions.
Please do not send merchandise back without prior authorization. Unauthorized returns may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs on eligible returns resulting from ordering errors, changes of mind, or unwanted merchandise.
If a return is due to a verified product defect, shipping damage, or an error made by Elevate Beauty Supply, we will cover reasonable return shipping costs as applicable.
Original shipping charges are nonrefundable for change-of-mind returns.
Refund Processing
Once your approved return has been received and inspected, we will notify you of its status.
Approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund has been processed for funds to appear in your account, depending on your financial institution.
Refunds required by law will be issued within the applicable legal timeframe.
Order Changes & Cancellations
Need to make a change? Contact us as soon as possible at team@elevatebeautysupply.com.
We will do our best to accommodate order modifications or cancellations before your order has been processed or shipped.
Once an order has shipped, it generally cannot be canceled and will be subject to our return policy, except as otherwise required by law.
Questions? We're Here to Help!
At Elevate Beauty Supply, we're more than a product supplier. We're a partner in your professional success.
If you have questions about an order, shipping, or returns, our team is happy to assist.
Elevate Beauty Supply
Email: team@elevatebeautysupply.com
Website: www.ElevateBeautySupply.com
More Than Products. A Partner in Your Success.
Policy Effective Date: October 13, 2026
Elevate Beauty Supply reserves the right to update this policy at any time. Changes will apply to future purchases and will not override applicable consumer rights or legal requirements.
